Privacy Policy

Last updated: January 2026

Table of Contents

1. Introduction

FetchAm ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Nigeria Data Protection Regulation (NDPR). This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information

  • Name and contact information (email, phone number)
  • Delivery address
  • Payment information (Note: We do not store full credit card details. All financial transactions are processed securely by licensed third-party providers like Paystack.)
  • Profile photo (optional)

Usage Information

  • Order history and preferences
  • Device information (device type, operating system)
  • Location data (for delivery purposes)
  • App usage analytics

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Improve our Service and develop new features
  • Personalize your experience and provide recommendations
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Runners: To facilitate order delivery (name, address, order details)
  • Payment processors: To process transactions securely
  • Service providers: Who help us operate our platform
  • Legal authorities: When required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure payment processing through trusted providers
  • Regular security audits and updates
  • Access controls and authentication requirements

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Export your data

To exercise these rights, please contact us at privacy@fetcham.ng.

7. Cookies

Our website uses cookies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies are required for the Service to function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. The "Last updated" date at the top of this policy indicates when it was last revised.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: