How can we help?
Our support team is available 7 days a week to help with your orders and questions.
Live Chat
Available directly in the app once your order is accepted by a runner.
Available 8am - 8pmFrequently Asked Questions
How do I track my order?
Once you pay, you'll be redirected to a tracking screen. You can also find your active orders in the "Orders" tab of the app.
What if an item is unavailable?
Your runner will propose a substitute or a price change. You'll receive a notification to approve or reject the change in real-time.
How do refunds work?
If an order is cancelled or an item is unavailable and you don't want a substitute, the refund is processed back to your original payment method via Paystack within 3-5 business days.
I want to be a Runner. How do I join?
Download the FetchAm app, create an account, and switch to "Runner Mode" in your profile. You'll need to upload a valid ID for verification.